Return an order

Aliapex – Return an Order Policy

Effective Date: [Insert Date]

1. Overview

Aliapex allows Buyers to return eligible items and receive a refund, replacement, or exchange in accordance with this Return Policy.

2. Return Eligibility

You may request a return if:

• The item is damaged, defective, or incorrect

• The item is significantly different from the Seller’s description

• The Seller offers returns for change of mind (optional)

All returns must comply with the conditions set by Aliapex and the Seller.

3. Return Timeframe

• Return requests must be initiated within 14 days of delivery

• Items must be shipped back within 7 days after return approval

Late requests may be declined unless required by applicable law.

4. How to Return an Item

Step 1: Request a Return

• Go to your Aliapex account

• Select the order and click “Request Return”

• Choose a reason and provide details

Step 2: Wait for Approval

• The Seller has up to 3 business days to respond

• If no response, Aliapex may step in

Step 3: Ship the Item

• Follow the provided return instructions

• Use a trackable shipping method

• Package the item securely

Step 4: Confirmation

• Once the Seller receives the item, the refund or exchange will be processed

5. Refund Options

Depending on the case:

• Full refund to original payment method

• Partial refund (if applicable)

• Replacement or exchange

Refunds are typically processed within 5–10 business days after approval.

6. Return Shipping Costs

• Seller pays if the item is defective, damaged, or incorrect

• Buyer pays for change-of-mind returns (unless Seller states otherwise)

7. Condition of Returned Items

Returned items must:

• Be in their original condition

• Include all packaging, accessories, and documentation

• Not show signs of misuse (unless defective)

8. Non-Returnable Items

The following items are generally not eligible for return:

• Digital goods or downloadable content

• Perishable goods

• Personalized or custom-made items

• Items marked as final sale

• Services already completed

9. Disputes

If Buyer and Seller cannot agree:

• Either party may escalate the case to Aliapex

• Aliapex will review evidence and make a final decision

10. Seller Responsibilities

Sellers must:

• Clearly state return policies in listings

• Respond to return requests promptly

• Process approved refunds or exchanges

11. Abuse of Returns

Aliapex monitors return activity. Misuse may result in:

• Return restrictions

• Account suspension

12. Legal Rights

This policy does not affect your statutory rights under applicable consumer protection laws.

13. Contact Support

For help with returns:
Email: support@aliapex.com

Aliapex aims to provide a fair and transparent return process for all users.